This privacy notice tells you what to expect us to do with your personal information.
This website is owned and managed by The Lewis Experience Limited. The term ‘we’ used in this Policy refers to The Lewis Experience Limited.
Personal information is also collected by Google Adsense in connection with advertsiements on this website. Your personal data will be processed and information from your device (cookies, unique identifiers, and other device data) may be stored by, accessed by and shared with 135 TCF vendor(s) and 63 ad partner(s), or used specifically by this site or app. Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page to manage or withdraw consent in privacy and cookie settings.
Our contact details
Post
The Lewis Experience Limited, Southgate Chambers, 37-39 Southgate Street, WINCHESTER, Hampshire, SO23 9EH, United Kingdom
What information we collect, use, and why
We collect or use the following information to provide services:
- Names and contact details
- Addresses
- Account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts:
- Names and contact details
- Addresses
- Account information, including registration details
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Purchase or viewing history
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Identification documents
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Legal obligation
- Legitimate interest
- Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts are:
- Consent
- Legal obligation
- Legitimate interest
- Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
- Legitimate interest
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
- Contract
- Legal obligation
- Vital interests
Where we get personal information from
- People directly
- Publicly available sources
How long we keep information
Seven years for legal and tax purposes. Other data is deleted or shredded after six months, when no longer required.
Who we share information with
Data is stored on servers managed by GoDaddy.com.
This website uses a WordPress platform but no personal data is stored by WordPress
Other organisations
- Insurance companies
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
19 August 2024